Contact Center Solutions

Contact Center Solutions

Contact Center Solutions Overview

Your customers expect you to communicate in all the ways they do- social media, chats, emails, phone calls and now even with video calls. The challenge for today’s businesses is to provide multi-channel support with a unified, integrated framework so that a world-class customer experience occurs, regardless of the channel.

Maximize Your Resources

Offload non-revenue generating calls and allow valuable, live resources to be used for high-touch and sales related activities.


Self-Service Solutions

Provide a personalized, on-demand experience for your customers with 24x7 self service.

  • Account Info Line – offers access to account balances, due dates & payment info
  • Locator Service – informs callers of closest location address, hours and directions. Plus, transfers callers to desired location

Self-Service Solutions

Provide a personalized, on-demand experience for your customers with 24x7 self service.

  • Account Info Line – offers access to account balances, due dates & payment info
  • Locator Service – informs callers of closest location address, hours and directions. Plus, transfers callers to desired location

Reach out to Your Customers

Reach out to notify, remind or alert your customers about time-sensitive information.

  • Reminds customers of upcoming appointments or payments due
  • Automates process of collecting from past due payments

Reach out to Your Customers

Reach out to notify, remind or alert your customers about time-sensitive information.

  • Reminds customers of upcoming appointments or payments due
  • Automates process of collecting from past due payments

Contact Center in the Cloud

Improve skill-based routing and call resolution with flexible, scalable and affordable on-demand call routing.


Contact Center in the Cloud

Improve skill-based routing and call resolution with flexible, scalable and affordable on-demand call routing.


Flexible & Integrated Capabilities

Customers have high expectations. Now you can easily provide your customers access to relevant feature sets---such as music/message on hold, call recording, real-time robust reporting & many more.


Flexible & Integrated Capabilities

Customers have high expectations. Now you can easily provide your customers access to relevant feature sets---such as music/message on hold, call recording, real-time robust reporting & many more.


Social Media CRM

Track and respond to comments, questions and complaints as they happen. Route posts from customers to your support team and track activity to ensure all posts (especially bad ones) are responded to before going viral.


Social Media CRM

Track and respond to comments, questions and complaints as they happen. Route posts from customers to your support team and track activity to ensure all posts (especially bad ones) are responded to before going viral.


Reduce Operational Expenses

Enterprise-class communications solutions - without having to buy, install or maintain equipment and no software upgrade costs.


Reduce Operational Expenses

Enterprise-class communications solutions - without having to buy, install or maintain equipment and no software upgrade costs.



Intelliverse Cloud Architecture



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